Contact us
Email support@revenantedge.com and include your order number and the name on the order. That is the fastest way to get a real answer from us.
You can also find us on Instagram, TikTok, Facebook and YouTube.
Frequently asked questions
Orders
Can I change or cancel my order after placing it?
Email support@revenantedge.com as soon as you can with your order number. Orders take 2 to 3 business days to process, and once an order is packed we can no longer change what is in it or where it is going.
I used the wrong address. How do I fix it?
Email us straight away with your order number and the correct address. If the order has already shipped we cannot redirect it, but a package that comes back to us can be sent out again. See "My package is being returned to sender" below.
How do I know my order is confirmed?
You get an order confirmation by email as soon as the order is placed, and a separate shipping confirmation on the day your order is packed. If neither arrived, check your spam folder first, then email us.
Why was my order canceled?
We reserve the right to cancel and refund any order that Shopify's payment system flags as potentially fraudulent. If that happened to you and it was a mistake, email us and we will sort it out.
Shipping
When will I get my order?
Allow 1 to 2 weeks for us to make, pack and ship your order. You get a shipping confirmation the day it is packed, and the courier's own transit time starts from there.
How much is shipping?
Standard shipping within the United States is $5, and free on orders over $100. International rates vary by country and by the weight of the order, and are calculated at checkout.
Do you ship internationally?
Yes, we ship worldwide. Rates depend on your country and the weight of your order. Any customs or import fees are set by your country, not by us, and they are the customer's responsibility.
I have a tracking number but nothing has moved.
Couriers do not always scan a package the moment they take it. Give tracking 48 hours to update after you get the departure notice. If it still has not moved after that, email us.
Tracking says delivered, but I do not have it.
Check with anyone else at the address and look anywhere the courier leaves parcels. Once an order is marked delivered we have no further access to it, so the courier is the one who can investigate. Contact them directly with your tracking number.
My package is being returned to sender.
This usually means an address problem. Once it reaches us we will email you to arrange a new delivery. If we do not hear back within 30 days the order is void.
My international order has been in transit for weeks.
If it has been more than 20 days, contact your local customs office. Packages are often sitting there waiting on an import fee or a collection.
Returns and problems
What is your return policy?
Due to the limited nature of our collections, all sales are final.
I received a damaged item, or the wrong size or item.
We will fix it. Email support@revenantedge.com with your order number and the name on the order, and a photo if something arrived damaged. There is a five day grace period from when you receive the parcel, so please get in touch inside that window.
Sizing and fit
How do I know what size to order?
Our tees are premium heavyweight with wider, longer arm holes. Order your normal size for a relaxed fit, or one size up for an oversized fit. Women who want a regular fit should order one size down. Full measurements are on the Sizing page.
What are your t-shirts and hoodies made out of?
View our sizing guide for all questions about our garments.
Payment
What payment methods do you take?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. Shop Pay also lets you split an order into interest free installments at checkout.
Drops
How do I find out when new pieces drop?
Join the email list at the bottom of any page. New drops go out to that list first, along with early access.